About us

Who we are

We always strive to do the best we can for our customers, so please don't hesitate to get in touch with us if you have a question, a product request or if you just want to talk about shaving. We are ready to take your call at any time of the day or night..

If we don't answer right away, please try us again a few minutes later - we might be in the middle of a shave. Meanwhile feel free to have a look at our FAQs. We have collated the most frequent questions, so you might be lucky and find the answer to your question there..

phone

You can also send us an email and we will get back to you within 24 hours. In order for us to assist you in the best possible manner, please make sure to use the same email for contacting us that you used to sign up with. This will help us answer your questions faster and more precisely. phone email

FAQ

General Questions

What is Shaverpack?
Shaverpack.com offers shaving products on subscription. Every month you will get credits that you can use to choose your own Shaverpack from our range of amazing products.

What products do you offer?
We offer a wide selection of products that you can get shipped every month. Our selection changes all the time, so keep an eye out.

How do I get my products?
To get your products, all you need to do is to go to My Subscription and select the products you want, we will then arrange for the shipment

Shipment

Do you ship all over the world?
The short answer is - Yes!
We ship all over the world, anywhere where you might need a new razor, aftershave or a hair removal cream, we will ship it to you.

How much would shipping cost me?
Nothing, at all. We will cover the charge of the shipment. All you need to do is to tell us where to ship it to and we will make it happen

Where do you ship from?
We ship from different locations, some products are shipped from our office and some are shipped directly from the suppliers.

Customer Care

How do I get hold of you?
You can reach us by phone or by email, both are listed to the left of the FAQ. We work 24/7 so you can always get a hold of one of our customer care agents.

How do I return a broken product?
To make a return please get in touch with the customer care team, they will be able to assist you with a potential return

How do I cancel or change my subscription?
Our customer care team can help you with everything related to your subscription. Give them a call or send them an email and they will help you out

My subscription

How long is my subscription?
Shaverpack operates with a monthly recurring subscription, which means that as long as you want to be a member you will be. Should you wish to end your subscription, all you need to do is to contact our customer care team and they will help you cancel.

Can I get a discount if I refer a friend?
We donĀ“t support referral bonuses, but we would be very happy if you got your friends to use Shaverpack as well. The more customers we have - the better the range of products we can offer.

Is it possible to change my subscription plan??
It sure is, we are always happy to help you find the plan suits your needs. Our customer care team will help you change the plan.